FAQs

Most of our shoes fit true to size, therefore we recommend ordering the same size that you normally wear for other trainers and running shoes. However, please pay attention to fit disclaimers on product pages for specific fit information. For more information about sizing, please visit our Fit Guide.

Our men's shoes are built to a standard D width and our women's shoes are built to a standard B width. For wider feet, we offer wide width (2E Wide width) on select styles. For other styles, we suggest ordering a half size to a full size up, depending on the style. Fit disclaimers will be available on product pages where needed.

Yes! We do offer half sizes in select sizes: EU 42.5, EU 44.5 and EU 46.5.

If you have orthotics or specialized insoles that you would like to add to your Piloti footwear - good news! Almost all of our shoes feature removable insoles.

We suggest using any natural leather or suede cleaner for your Piloti footwear.

Most of our footwear is handcrafted in Europe (primarily Portugal and Italy).

On eu.piloti.com, we currently ship to all European Union countries.

If you’re located in the continental U.S. or other international regions, please visit piloti.com, where we offer a wider selection of products.

We’re actively working to expand our global shipping capabilities — sign up for our newsletter to stay up to date on new destinations, product launches, and exclusive promotions.

For EU customers, standard shipping typically takes 5-7 business days.

Yes! We offer free standard shipping within the European Union on all orders over €135. For orders less than €135, standard shipping costs €14.

Orders are usually processed within 1 business day. Once your order ships, you’ll receive an email with your tracking number.

During busy periods (like holidays), fulfillment times may be slightly longer — but rest assured, your order is on its way.

If you have any questions, reach out to our support team via email with your order number, and we’ll be happy to provide an update.

We’re constantly refreshing our lineup to keep our footwear collections current and exciting.

For limited editions or collaborations, once they sell out, they’re gone for good.

For our evergreen styles, we restock and refresh sizes on a seasonal basis — so be sure to check back or sign up for back-in-stock alerts.

For purchases made on eu.piloti.com, EU consumers may withdraw from the contract within 14 days of delivery, without giving any reason, by notifying us (for example, by email or via our withdrawal form).

Returned orders will be subject to a €14 restocking fee, except for exchanges and returns for store credit which are exempt from fees. However, we reserve the right to charge the fee.

Returned items must be unworn, in their original condition and packaging, and sent back within 14 days of delivery. You can initiate the return via Return Portal.

Please note:

• Items used beyond reasonable inspection, or that are altered or damaged, cannot be returned.
  
• Refunds are processed within 5–7 business days of receipt and issued to the original payment method (minus applicable shipping and processing fees).

We currently do not offer exchanges, but you can easily return your order within 14 days using our Returns Portal.

The portal provides full instructions and a printable return label. Once your return is received and approved by our warehouse, you’ll receive a refund to your original payment method.

Please note: we are not responsible for returns sent using any method other than our official Returns Portal.

Once we receive your return, it is typically processed within 7 business days.

After your return has been received and approved, your refund will be issued to the same payment method as your original purchase. We’ll send you a confirmation email to highlight this change. Please note that it can take banks and other financial institutions an additional few days to reflect the funds in your banking information. 

A traditional driving shoe is an adaptation of the loafer construction and is designed to give drivers more control behind the wheel by offering a snug fit, and design details like a wrapped heel that provides added grip and smoother control of motion. At Piloti, we've taken driving shoes one step further - our shoes are not only packed full of additional performance driving shoe technology (like our patented Roll Control 2.0™ heel technology, EVA foam or a soft forefoot, depending on the style), we've also adapted additional styles like trainers and dress boots, to ensure that no matter where your day takes you, you will be able to put your best foot forward. 

When you think about it, footwear designers have been adapting performance footwear for everyday use for years! For example, tennis shoes and running shoes were initially designed to help athletes improve their game, and only became incorporated into our every day wardrobes as fashion evolved. Piloti driving shoes are no different. We got our start outfitting driving enthusiasts and professional motorsport racers, by creating footwear with design functionalities like micro-thin soles and fire retardant fabric - styles that were intended for track-only usage. Now, our designers have taken the spirit of our performance driving shoes and adapted them for everyday life, by combining the technology of our performance driving footwear with a versatile aesthetic - creating a collection of styles that will always drive you to put your best foot forward, no matter where your day takes you (or, as we like to say at Piloti - from the driver's seat to the city street!). 

Absolutely! By using well-known style constructions (like trainers, dress shoes, boots and loafers) and best-in-class materials, our driving shoes are not only long-lasting, but have a versatile aesthetic that is perfect for everyday life - not to mention they're incredibly comfortable!

Coupon codes cannot be stacked and you can only use one discount code in each order.

We suggest you to use the one that has time limit first, or whichever you will benefit the most from based on what you plan to purchase in the order.

We hate to see you go, but if you have decided to do so...

Click into any of the emails that you receive from us, scroll down to the bottom and click "unsubscribe". It will direct you to a page to confirm your email address. If it looks right, simply hit the "unsubscribe" button.

Discount codes can be used on full priced products at any time. Discount Codes are not applicable to products when they are on sale, or have been marked down.